At Volcano Casino, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, create an account, or play at Casino Volcano.
We encourage you to read this document carefully. By using our services, you agree to the practices described below.
Information We Collect
When you register, play, or interact with Volcano Casino, we may collect the following types of information:
Personal Information
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and country (including Poland)
- Government-issued identification documents (for verification purposes)
Account and Gaming Data
- Username and password
- Deposit and withdrawal history
- Game play history and preferences
- Bonus usage and loyalty program activity
Technical and Device Information
- IP address and device type
- Browser version and operating system
- Cookies and similar tracking technologies
- Location data (country level only)
How We Use Your Information
We use your personal data for the following legitimate purposes:
- To create and manage your player account
- To process deposits, withdrawals, and financial transactions
- To provide customer support and respond to your inquiries
- To verify your identity and prevent fraud (KYC/AML procedures)
- To improve our services and personalize your gaming experience
- To send important account notifications and promotional offers (you can opt-out anytime)
- To comply with legal and regulatory obligations
Sharing Your Information
We do not sell your personal data to third parties. We may share your information only in these cases:
- With trusted service providers (payment processors, game providers, hosting companies) who help us operate the casino
- With regulatory authorities when required by law
- In case of merger, acquisition, or sale of assets (with appropriate protections)
All third parties are bound by strict confidentiality and data protection agreements.
Cookies and Tracking Technologies
Volcano Casino uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site performance
- Deliver personalized content and offers
You can manage your cookie preferences through your browser settings at any time. For more details, please see our Cookie Policy.
Data Security
We take the security of your information very seriously. Volcano Casino uses industry-standard encryption (SSL/TLS), firewalls, and secure servers to protect your data. Access to personal information is strictly limited to authorized personnel only.
Your Rights
As a player, you have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to withdraw consent
- Right to object to certain processing activities
- Right to data portability
To exercise any of these rights, please contact our support team.
Data Retention
We keep your personal data only as long as necessary to provide our services or as required by law. When your account is closed, we will delete or anonymize your data according to our retention policy.
International Data Transfers
Since Volcano Casino operates internationally, your data may be transferred to countries outside the European Economic Area. We ensure appropriate safeguards are in place to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated “Last updated” date. We recommend checking this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please feel free to contact us:
Email: support@volcanocasinо.com Live Chat: Available 24/7 on our website
We will do our best to respond to your request as quickly as possible.
Thank you for trusting Volcano Casino with your information. Your privacy and security remain our highest priority.